Only products with the manufacturing defects or any damage occurred due to transportation will be replaced after thorough inspection. Please find the replacement policy below.
- You need send a return request within 7 days of delivery of the product (Only products with the manufacturing defects or any damage occurred due to transportation will be replaced ).
- You need to send back the product in a saleable condition through authorised courier service provider and shipping cost need to be borne by the customer.
- Product need to be send back in original box or packaging.
- It will take minimum of 21 working days to process your return request.
HOW TO RETURN:
- Step 1: Use Support to contact us and send mail on firstname.lastname@example.org, providing your name, order number and reason for return.
- Step 2: We will verify your request and ask you to send the product to the mentioned address.
- Return Address: email@example.com.
- Step 3: You need to return the product in a securely sealed shipping package with your order number (e.g. #1001) and the reason for return attached on a separate piece of document inside the parcel also please mention the shipping address. Otherwise, the replacement may be delayed.
- Step 4: Provide the tracking number of your returned product via Support.
- Currently, we do not offer to pick up service.
- Products with negligible scratches/dents are not allowed to be returned or exchanged.
- Please share a document with your order number and reason for return in the return package .
- If bottle is having an Issue with the cap then only cap replacement will be offered but not bottle.
- If product is used, it will not be replaced.
- Amount will not be refunded, it will be only replaced with a particular product.